The purchaser agrees to indemnify and BluegearsOnlineStore.com harmless from and against any and all claims, damages, expenses or loss BluegearsOnlineStore.com suffers because of unauthorized warranties and/or representations as to origin made by purchaser in connection with the resale of this product.
Products that have sustained shipping damage, have been improperly installed, operated under abnormal conditions, or modified without authorization, are not covered by warranty. Items that cannot be returned include those with visible physical damage, such as distortion, and returns missing essential components like fans or power supply units. All products must be in their original packaging to avoid damage during shipping.
Warranty:
What is the length of the warranty period and what is included in the warranty?
The warranty is valid for one year from the purchase date. The warranty includes coverage for defects that occur during normal use.
What items are excluded from warranty coverage?
Products that are out of warranty, improperly installed, used in atypical conditions, or modified without proper approval do not qualify for warranty coverage.
Exchange:
Can items be exchanged?
We do not offer item exchanges.
Return:
Damaged or defective items
If an item you received from BluegearsOnlineStore.com is damaged or defective, your item may be eligible to be returned by mail and may qualify for a refund or replacement. Please contact info@BluegearsOnlineStore.com.
Non-defective item return
All items must remain sealed and unopened. A 25% restocking fee will be deducted from the purchase price, and customers are responsible for the return shipping costs via UPS or FedEx. All products and accessories must be in their original packaging to avoid damage during shipping.
Our Refund and Exchange Exceptions
Products that have sustained shipping damage, have been improperly installed, operated under abnormal conditions, or modified without authorization, are not covered by warranty. Items that cannot be returned include those with visible physical damage, such as distortion, and returns missing essential components like fans or power supply units. All products must be in their original packaging to avoid damage during shipping.
What is the policy for items damaged during shipping?
It is crucial to act quickly when filing a damage claim. Please choose either option 1 or option 2 as soon as you receive the damaged items. Delaying the claim will result in a longer investigation by the carrier and a slower process for receiving compensation.
Option 1. You can file a claim for a product or shipping issue directly with the carrier, whether it's UPS, FedEx, or USPS. They will ask for clear photos of the damage along with proof of purchase, which is your invoice from BluegearsOnlineStore.com. Keep in mind that it may take 10 to 15 business days to receive your compensation via check. In the meantime, hold onto the original box and the damaged item, as the carrier may request physical evidence.
Option 2. Please contact us within a week of receiving your order, including your order number and clear photos of the damage.
Who can customers contact for more information about returns?
Please contact info@BluegearsOnlineStore.com.
How can customers initiate a return?
Please contact info@BluegearsOnlineStore.com first to obtain a return authorization number.
What can be returned?
Customers may initiate returns for defective products as long as they are within the warranty period and adhere to the warranty conditions.
Can customers return Non-defective items?
Yes, but all items must remain sealed and unopened. A 25% restocking fee will be deducted from the purchase price, and customers are responsible for the return shipping costs via UPS or FedEx. All products and accessories must be in their original packaging to avoid damage during shipping.
Are return shipping methods specified?
Kindly return the item using either UPS or FedEx, ensuring that tracking information is included. For defective items, a pre-paid return shipping label will be provided.
What is the return period?
The return period lasts for 20 days starting from the date of purchase.
What condition must the item be in?
All products and accessories must be in their original packaging to avoid damage during shipping.
Who pays for return shipping?
For Manufacture defective items, a pre-paid return shipping label will be provided.
For Non-defective item return, a 25% restocking fee will be deducted from the purchase price, and customers are responsible for the return shipping costs via UPS or FedEx. All items must remain sealed and unopened. All products and accessories must be in their original packaging to avoid damage during shipping.
How will refunds be issued?
A refund will be processed to your original payment method. Please note that for non-defective items, the shipping fee will be subtracted from the total refund amount.
How long does it take to process a return?
Returns will be processed within ten days from the date the item is returned.
Are there any restocking fees?
Manufacture Defective items will not be subject to a restocking fee. However, for items that are not manufacture defective, a 25% restocking fee will be deducted from the purchase price, along with the shipping cost, before processing the total refund.